Frequently Asked Questions
Everything you need to know about your Ohuhu shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Ohuhu ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different garment styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Ohuhu, we are committed to ethical fashion. We work closely with our manufacturers to ensure fair labor practices and are increasingly incorporating organic cotton and recycled fabrics into our collections.